Horton Wolfe

Our agenda reflects the forces transforming your markets and the changing demands of customers

Financial Wellbeing

Which financial goals do customers most want help to achieve?
Which providers will they trust to help them and how?
Which emerging technologies will strengthen financial management and regulated advice?

Ownership vs. Experience

How are attitudes to asset ownership changing by age, aspiration and affluence?
How will technology make it easier to deliver goods as managed services?
How will these changes affect consumer and commercial lending businesses?

Payments Disruption

Who are the most important disruptors in the payments ecosystem?
What vulnerabilities are those disruptors exploiting, and how should incumbent banks respond?

Customer Journeys

What do great financial journeys look like? In payments, savings and lending; in life and general insurance?
How can firms embed an effective journey mapping capability, and adapt to changing customer needs?

Connected Health

How will connected health innovation impact on the cost to manage major chronic diseases?
Who has successfully instilled healthy living behaviour and how?
What part will technology play in transforming healthcare outcomes?

IT Roles and Capabilities

How are FS IT organisations changing to support customer-focused design and delivery?
Which new capabilities are critical to their success, and why?